This book focuses primarily on understanding managerial roles and competencies in human service organizations (HSOs) based on theoretical, practical, ethical, and epistemological perspectives. A wide range of management competencies are identified to help the reader understand the managerial skills and knowledge that human service managers need. The requisite management skills and knowledge for HSOs are addressed throughout the book, identifying internal and external environments for HSOs, including various organizational theories; leadership theories; human resource management skills; finance resource management skills and knowledge; and other current concerns in human service management. This book also reports recent empirical findings regarding the financial dependency between government grants and philanthropic giving to HSOs (known as crowd-out effect). These research estimations could also shed light on financial issues for human service managers as to the knowledge of financial issues necessary when developing fundraising strategies.
Local knowledge of woody species management and their contribution in traditional agroforestry practice has been there through centuries in Ethiopia. Nevertheless, very little of this knowledge has been recorded even none in Banja district. Objectives were to: identify traditional agroforestry practices; inventorize woody species, their distribution and management; identify contribution of woody species to income generation and understand knowledge of communities. Informal and formal surveys and tree inventory were taken. Results indicated that farmers can manage agroforestry components. About 26 woody species were inventoried at 54 farms that deliberately retained for immense contribution. Mean of 1349 and 6546 stems per head and per hectare respectively were recorded. Gender decision making role in tree management was differing. It was concluded that woody species distributions and contributions for wood and cash-income for the livelihood of household were profound in the area. The farmers’ knowledge of tree management was also remarkable. Further inventory on specie distributions at niches and contribution is required to fully understand farmer’s knowledge.
This Book discusses basics of Knowledge, Knowledge Management viz., concepts, issues, creations and transformation. The implication of Knowledge Management on Human Resources and Organization is also elaborated in this book. The correlation between KM and economic growth with the help of social and economic indicators between the developed and developing countries are also described in this book. Lastly book provides the brief information about knowledge audit and its components i.e knowledge need analysis, knowledge inventory analysis, knowledge flow analysis and knowledge mapping. The role of knowledge auditor and the knowledge audit methodology also described.The case studies of the different organization are describing in the last chapter of this book, which will help the knowledge auditors. The 8 “C”s audit i.e connectivity, content, community, culture, capacity, cooperation, commerce and capital are explained with the suitable examples.
Efficient supply chain management (SCM) is recognized as a strategic tool for companies to enhance performance in terms of quality, time, speed and reliability while minimizing total costs. Based on resource-based view (RBV) and knowledge-based view of the firm (KBV) perspectives, supply chain can be considered as an organization‘s strategic asset to achieve competitive advantage. Knowledge management (KM) is a crucial requirement for the organizations to leverage their knowledge in today‘s turbulent business environment. Knowledge acquisition and knowledge application are two important dimensions of knowledge management that should seriously be taken into consideration by all organizations. The present work investigates the linkage between SCM and KM. This work was carried out to examine the relationships between supply chain process knowledge and organizational performance. Supply chain learning also has been investigated as another factor which affects organizational performance.
In this book is developed managing work and work performance (MKWP) model in higher education. This book focuses on individual behaviour, in the context of communities of practice, and the understanding knowledge management (KM) activities that influence individual, team, and organisational performance. This book successfully applies western KM conceptualisations to the study of KM activities in an eastern management culture. Therefore, this book represents an important literature in management field for academics as well as for practitioners
Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term «knowledge management» to the better-suited term «knowledge flow management.» Provides lessons learned and case studies from real experience Discusses key knowledge flow components, success factors and traps, and where to start Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.
Revision with unchanged content. IT has changed the way organizations function. This has resulted in reliance of help desks to support users to deal with a wide range of IT related problems such as hardware, software and telecommunication. However, due to resources problem, users often have to wait for a considerably long time before their enquiries and problems are answered and solved. Literature has shown that the majority of incoming enquiries are considered to be simple and routine which do not require specialized knowledge. This book investigates the feasibility of developing an user self-help knowledge management system by applying techniques in knowledge management and software agent technology to improve the support process of routine and simple technical enquires in the help desk. A survey is conducted to identify queries and problems that are considered to be simple and routine. The results also show that a decrease of incoming enquiries can be expected if sufficient online information, trainings, guidelines and technical documentations are provided to the users. The book is addressed to help desk practitioners and researchers in IT/IS and Knowledge Management.
This book presents a methodology for the design and development of Knowledge Management systems to support New Product Development based on Enterprise Architecture Frameworks (EAFs). The project focuses on information system specifications driven by business and knowledge users’ requirements in the automotive industry. The aim of this research is to extend the capabilities of the latest EAFs so that not only data and information, but also enterprise knowledge can be managed. A formal methodology has been developed based on the extended EAF, and implemented as easy-to-use folders for the management of product development knowledge. A guideline in the form of a flowchart has been developed using a process modelling tool called Design Roadmap. A case study in an automotive product development company proved that the developed methodology can be used to produce the functional specifications of their IT systems to include knowledge management capability. The system specification can then be used, either to assess a company’s existing information systems for future system improvement; or as a guide to developing and implementing complete new information/Knowledge Management systems.
KBS-RWQ show how best to classify rivers and embark on necessary strategic decisions. Load duration curve has been identified as one of the assessment tool that offers a practical approach to watershed management. The assessment of water quality was based on pollutant loading model establishing the load capacity of the river to determine specific limit for the river in receiving pollutant. The case study demonstrates the system capability in assessment of water quality using LC, important assessment in analyzing individual parameter to the receiving capacity of the river based on the beneficial uses of the water quality. This book will provides new software in knowledge- based expert system in river water quality. The practitioners should gain the benefit of formulating appropriate strategies and policy with the aid of KBS-RWQ software developed. KBS-RWQ is very useful tool to professional in water and water related fields such as scientist, managers/decision maker, water operators, reservoir engineer, hydrologist, community-base associations, IT/programmer or anyone who may need tools for assessing and evaluating water quality.
Book DescriptionKnowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept.This practical book focuses on the vast offerings of KM solutionstechnology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques,and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented.The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted.Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.* The only book in which practitioners evaluate various KM solutions* Case studies describe how real companies use KM tools and technologies * Provides clear lessons from real successes and failuresDownload DescriptionThis practical book focuses on the vast offerings of KM solutions-technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, alongwith roadmaps for companies beginning or expanding their KM practice.
The importance of organizational knowledge has been recognized for over fifty years. In recent years, new organizational form—knowledge based firm—has emerged and companies are in an unending struggle to differentiate themselves from their relentless competitors. As markets are stormed with innovative and ever more customized products, the differentiator factor has become the unique ways they are produced. This differentiator is referred to as a “core competency” that takes a very long time to imitate successfully because they are developed gradually through human exchange and dedicated investments in continuous learning. Hence, they grant the company a sustainable competitive advantage. Meanwhile, literatures show a strong link between knowledge management (KM) and the creation of a sustainable competitive advantage, due to the tacit nature of an organization’s knowledge, since KM can help to capture the tacit knowledge and utilize it towards achieving organizational objectives. This study addresses the social factors of KM implementation, specifically focusing on “System Acceptance”, “Trust”, and “Actual Usage” factors.
For decades, the research on total quality management (TQM), concurrent engineering (CE) and knowledge management (KM) have caught the interests of academics, managers, engineers and many other industrial practitioners. While there has been some research on these well known practices in many countries, it appears that little has been written about their contribution among Malaysian semiconductor manufacturing firms. This case study aims to draw the attention of both researchers and practitioners on how a Malaysian semiconductor manufacturing firm adopts advanced management practices such as TQM, CE and KM. It presents a framework that investigates the influences of TQM, CE and KM on engineering project performance and how these influences change when intervention is made by the radical and incremental innovation moderators. The findings of this study can potentially assist organisations in enhancing their project management and development strategies to ensure that their significant investments in engineering projects will be rewarded with expected returns.
Today's organizations recognize that managing data is central to their success. They recognize data has value and they want to leverage that value. As our ability and desire to create and exploit data has increased, so too has the need for reliable data management practices. The second edition of DAMA International's Guide to the Data Management Body of Knowledge (DAMA-DMBOK2) updates and augments the highly successful DMBOK1. An accessible, authoritative reference book written by leading thinkers in the field and extensively reviewed by DAMA members, DMBOK2 brings together materials that comprehensively describe the challenges of data management and how to meet them by:Defining a set of guiding principles for data management and describing how these principles can be applied within data management functional areas.Providing a functional framework for the implementation of enterprise data management practices; including widely adopted practices, methods and techniques, functions, roles, deliverables and metrics.Establishing a common vocabulary for data management concepts and serving as the basis for best practices for data management professionals.DAMA-DMBOK2 provides data management and IT professionals, executives, knowledge workers, educators, and researchers with a framework to manage their data and mature their information infrastructure, based on these principles:Data is an asset with unique propertiesThe value of data can be and should be expressed in economic termsManaging data means managing the quality of dataIt takes metadata to manage dataIt takes planning to manage dataData management is cross-functional and requires a range of skills and expertiseData management requires an enterprise perspectiveData management must account for a range of perspectivesData management is data lifecycle managementDifferent types of data have different lifecycle requirementsManaging data includes managing risks associated with dataData management requirements must drive information technology decisionsEffective data management requires leadership commitmentChapters include:Data ManagementData Handling EthicsData GovernanceData ArchitectureData Modeling and DesignData Storage and OperationsData SecurityData Integration and InteroperabilityDocument and Content ManagementReference and Master DataData Warehousing and Business IntelligenceMetadata ManagementData Quality ManagementBig Data and Data ScienceData Management Maturity AssessmentData Management Organization and Role ExpectationsData Management and Organizational Change ManagementStandardization of data management disciplines will help data management professionals perform more effectively and consistently. It will also enable organizational leaders to recognize the value and contributions of data management activities.
Kautilya’s Arthashastra contains some universal truths which transcend the boundaries of time and space. Arthashastra is also very relevant for solving the problems of present day society, especially in the field of education and management. The ancient ideals of education must be adopted to modern conditions. In the Indian view of life, universal peace is attained by toleration. The purpose of learning is not mere gaining of knowledge. Knowledge, the object of knowledge, and the application of knowledge-all three are equally important. Kautilya’s Arthashastra is a well known treatise, generally known as a work of economics written by Kautilya in 4th century B.C. It is a misconceived meaning of the title, as we go through the text we come to realize that it is a complete treatise, related to various measures of education, training, management and administration in running the government successfully. This thesis is an attempt to use Hermeneutic qualitative research methodology, to study, understand and interpret ancient classical literature, so that best practices from the literature are identified, interpreted and integrated into education and management practices.
Strategic supply chain management can be considered as a tool to enhance organizational performance. Based on knowledge-based view of the firm perspectives, Knowledge management (KM) is a crucial requirement for the organizations to leverage their knowledge in today’s turbulent business environment. Therefore a strategically managed supply chain which concerns knowledge acquisition and application can boost organizations’ success opportunity. This book highlights the importance of supply chain learning and applied supply chain process knowledge, as well as the relationship between these factors with organizational performance enhancement. Hence, it is the supply chain managers’ responsibilities to establish a learning environment both within the organization and beyond the borders in order to exchange the information easily. They also have to ensure that acquired knowledge from learning processes, are properly applied in order to create or improve the products, processes or systems.