Global financial crisis also struck Toyota and resulted in the first loss in fifty years of this company. There is no company without a problem. How fast the problem is solved is what will give a company competitive edge. Toyota is trying to keep up with the customer expectations and for this it is working very hard for quality products. Also to eliminate future problems with Toyota products, the company needs to include every tiny detail of instruction about the usage of the car in the manual given to the customer. Toyota?s quality management is more closely link to the continuous improvement school of thought than the deterministic school of thought. The purpose of this research is to analyze the quality efforts made by Toyota and suggest appropriate strategic options to improve their problems.
Being Green in today's life is compulsory for all businesses, and companies not getting involved in green campaign may face serious problems in near future. “Green Marketing as a tool to gain sustainable competitive advantages" is a comprehensive book which shows companies and entrepreneurs why to engage in green activities and how to translate their green strategies into competitive advantages. Focusing on business plan and marketing plan, this book pave the way for whom they wish to benefit from green activities.
In this era of liberalization, globalization and privatization the quality of product has become a major concern for all industries. In the present cut throat competitive scenario none can afford to ignore the quality issue. To be competitive, an industry maintains quality right from the top management to lower level employees. With increasing quality consciousness among customers and change in the scenario of the global market, the scope of the quality which was confined to a small group of quality control group and now it is broadened and the focus has shifted from quality to total quality a comprehensive, customer oriented approach of quality management. This book deals with the practices adopted by the Visakhapatnam Steel Plant to be more competitive in the global market
This study attempts to examine the relationship between service quality and students’ satisfaction and determining the competitive advantage dimensions that contribute most to the students’ satisfaction in a private higher education institution in Malaysia. To determine the relationship between service quality and students’ satisfaction, Michael Porter’s theory of competitive advantage was used to analyse the research questions. Through this method, the service quality was examined through three generic strategies of the competitive advantage theory, such as cost leadership, differentiation and focus. The study reveals that there were correlations between service quality and students’ satisfaction. The students were satisfied with the environment and service differentiation strategy used by the institution to enhance its service quality.
As more developed the modern society, the more importance are given to higher education. Thus, it becomes crucial to understand how the higher educational institution should perform to attract more students. The main objective of this research is to find out the determination of students' satisfaction in higher learning. In order to complete this research, the "competitive advantage" theory from strategy management is introduced to analyze the research question. Data were gathered using structured questionnaire survey of 150 students from different schools in Universiti Sains Malaysia. Regression analysis was used to examine the relationship between competitive advantage dimensions and the students' satisfaction. The result indicates that the most significant factor that influences students' satisfaction is the quality of education and the least is the availability of latest education technology.
Total Quality Management (TQM) philosophy is the way to go for organizations that seek to remain competitive globally. This study aims to determine how academic qualification and experience affect TQM in Nzoia Sugar Company Limited. The study as well measures the hierarchical orientation of company employees and how each level influences adoption of TQM. Stratified sampling was used to get 10% of the staff to responded to the questionnaires and interview sessions. The questionnaires revolved around three determinants of TQM which include customer focus, employee involvement and continual improvement principles of TQM. Data was analysed with the aid of SPSS version 19. TQM was taken as the dependent variable. Results of the study were presented in a regression equation, and comparison of different correlation coefficients for the independent variables. The academic qualification forms good ground for a work force that easily adopts better working culture.
In the modern era, day-to-day operations, as well as improvements in competitiveness & productivity across companies & organizations, are increasingly being powered by Information technology & software systems. Last few decades have seen India emerging as a global powerhouse of producing reliable, cost-competitive customized software solutions. A key driver of India’s emergence as ‘IT superpower’ has been the mastery & application of Total Quality Management to processes of Software Design, Development & Production. High-quality processes must have features of high-productivity, low-failure-rate, repeatability & quality assurance. The author, Bhushan Dewan, ex-Vice President & Corporate Quality Head of TCS: Tata Consultancy Services Ltd. -- world-leading IT Services co. among the Global Top 10 today -- having led quality improvement & excellence across TCS & several other companies, is able to provide a ring-side view of the quality principles as applied to IT Industry. Hence, this book would be of singular value to Software developing companies’ owners, managers & developers.
From internal resources such as people, knowledge, and capital to relationships with external stakeholders such as customers and suppliers - Strategic Management of Resources and Relationships provides students with one realistic, comprehensive, and highly effective approach to strategic management. Students will learn how to use the resource-based view to develop competitive advantages through the acquisition, development and management of resources. They'll also learn how to use stakeholder theory to determine when firms should form partnerships, the form they should take, and how to manage them to enhance their resource position. The text's unique blend of the resource-based approach with stakeholder theory and other relevant theories andmodels, helps students gain a complete, balanced understanding of the field.
The purpose of this book is to analyze and design the structural and behavioral characteristics of the business system by identifying and modeling the essential modules and the logical relationships and interactions among them based on the object-oriented database model features. The target is the professionals, academicians and students who have an interest in designing business database systems, and/or either working or having interest in logistics, sales, planning and/or operations management.
The quest for improving Quality Management(QM) has become a necessity in today’s intensely competitive global market-place. This increased interest in QM has opened the doors for new philosophies to emerge concentrating mainly on developing and adopting new quality standards. Due to the recent shift from the Shareholder view to the Stakeholder view many organizations are adopting CSR practices in their management system. Further, growing servicization in manufacturing industry is trying to adopt Service-Dominant view. This facilitates to examine Quality Management philosophy in terms of defining concepts like value creation, customer co-creation. In this book the authors has conducted a longitudinal case study on LEGO to find out the links between the quality improvements strategies of the company based on international Quality Standards, Service Innovation, Brand Management and CSR practices, and how this link leads LEGO towards a Sustainable Business. The authors also advocate that Quality Management is easier to explain using the concept Total Responsibility Management (TRM) instead of Total Quality Management (TQM) since it considers shareholders as a core of doing business.
Although TQM initiatives initially focused on reducing defects and errors in products and services through the use of measurement, statistics, and other problem solving tools, organisations began to recognise that lasting improvement could not be accomplished without significant attention to the quality of management practices used on a daily basis. Managers began to realise that the approaches they use to deliver services as leaders are the true enablers of quality, customer satisfaction, and business results. In order words, they recognise that quality management is as important as management of quality.
COMPETITIVE INTELLIGENCE AND THE SALES FORCE: HOW TO GAIN MARKET LEADERSHIP THROUGH MARKET-BASED INTELLIGENCE
The concept of quality management originated in Japan and later moved into the USA and other countries. The theory of quality management has been growing rapidly and important for all service sectors. Libraries adopt management techniques to give their best in the form of services and products to its users. But, it is very difficult to give best products and services. There is no universally acceptable tools and techniques to measure and improve the quality of products and services in libraries. TQM is one of such technique used for the improvement and maintenance of quality or performance of the libraries. Therefore, it is necessary for library and information professionals to understand core concepts, methods and techniques used in TQM. The book is to examine the application of Total Quality Management in University Libraries of India and to measures the perception of users as they relate to quality of information products and services, and to determine how far the libraries has succeeded in delivering such services to its users. The study also highlights the brief theoretical framework about the concept of quality, statistical quality control and TQM application in LIS.
Evaluation and assessment of land administration system has been getting more attention over the last few years. Different assessment approaches have been tried across land administration systems at international level to assess the performance of these systems, but the attention is given to only those parameters which are common to all these systems. In some cases, legal and technical parameters are considered while institutional and organizational parameters got more attention in others. There have been a few efforts to standardize the procedures for assessing the performance of land administration systems at international level but no internationally accepted or standardized method is there to assess the quality of a standalone system. This work is an effort to standardize the quality assessment framework through a systematic approach of using case study methodology to analyze the system first and then apply total quality management (TQM) concepts to land administration system for further quality improvement.
The fierce pace in manufacturing technologies in the recent times accompanied with short product life-cycle, high time-to-market pressure, vulnerable JIT and lean manufacturing strategies have made it critical for manufacturing companies to adapt the proactive corporate and management strategies as well as production philosophies and processes. In the recent times, manufacturing industry has experienced unprecedented changes related to management perspectives, production and process technologies, drastic changes in customer expectations, supplier attitudes, competitive behavior besides demanding quality requirements due to global competition. These changes have greatly influenced the fundamental shift in the way organizations envision, manage and conduct their business. This calls for making drastic changes in the company’s business environment to adapt to the rapidly changing market situation for gaining significant strategic competitive advantage. The world-class competitiveness at every level calls for on-time delivery of the best quality product at the lowest possible cost.